REFUND POLICY

1. ANNUAL SUBSCRIPTION REFUNDS

• 3-Day Refund Window: You may request a refund within 3 days of purchasing an annual subscription
• Partial Refund Only: Refunds are calculated on a pro-rata basis for the remaining 11 months of your subscription
• The first month is non-refundable

2. NON-REFUNDABLE ITEMS

• Monthly subscriptions: No refunds under any circumstances
• One-time payments: No refunds under any circumstances
• Partial billing periods: No refunds for unused time within a billing period
• Cancelled subscriptions: No refunds after cancellation - access continues until end of current billing period

3. HOW TO REQUEST A REFUND

• Email support@getlunanote.com with:
  • Your account email address
  • Order/transaction ID
  • Reason for refund request
  • Date of purchase
• We will review your request within 5-7 business days
• Approved refunds are processed within 7-10 business days to your original payment method

4. REFUND RESTRICTIONS

• Refunds are not available if:
  • Your account has been terminated for violating the Terms of Service
  • You have been banned for abuse, reselling, or prohibited activities
  • The 3-day window has expired (for annual subscriptions)
  • You purchased a monthly subscription or one-time payment
• We reserve the right to deny refund requests that appear fraudulent or abusive

5. SUBSCRIPTION CANCELLATION

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. You will continue to have access to paid features until the end of the billing period. No refunds are provided for the current billing period upon cancellation.

To cancel, log in to your account → Settings → Subscription → Cancel

6. PROCESSING TIMELINE

• Refund requests are reviewed within 5-7 business days
• Approved refunds are processed within 7-10 business days to your original payment method
• Your bank or payment provider may take additional time to post the credit to your account
• We will notify you via email when the refund is initiated

7. CONTACT INFORMATION

For questions about refunds or to check the status of a refund request:

Telic Corporation Limited
Email: support@getlunanote.com
Address: No - C10/127, Kendryia Vihar, Velappanchavadi, Chennai 600 077, India

Response Times:

• Refund inquiries: 5-7 business days
• General inquiries: 7-14 business days
• Account/billing issues: 3-5 business days

8. CHANGES TO THIS POLICY

We may update this Refund Policy at any time. Material changes will be notified via email to your registered email address. We will update the "Last Updated" date at the top of this policy. Continued use of Luna Note after changes constitutes your acceptance of the modified policy.

We encourage you to review this policy periodically to stay informed of any changes.

9. ACKNOWLEDGMENT

BY PURCHASING OR SUBSCRIBING TO LUNA NOTE, YOU ACKNOWLEDGE THAT:

• ✓ You have read this Refund Policy in full
• ✓ You understand and agree to the refund terms
• ✓ You understand that refunds are only available for annual subscriptions within the 3-day window
• ✓ You understand that monthly subscriptions and one-time payments are non-refundable
• ✓ You agree to the refund restrictions and processing timelines

© 2025 Telic Corporation Limited. All rights reserved.