Privacy Policy

Last Updated: November 13, 2025

This Privacy Policy describes how Luna Note ("we," "our," or "us") collects, uses, and shares your personal information when you use our services.

Information We Collect

Information You Provide Directly

Account Information

  • Name and email address
  • Password and authentication credentials
  • Profile information and preferences

Astrology Data

  • Birth date, time, and location
  • Astrological chart data
  • Reading preferences and history

Payment Information

  • Billing address
  • Payment method details (processed by third-party payment processors)
  • Transaction history

Content You Create

  • Questions and queries submitted
  • Reading results and saved content
  • User-generated content and feedback

Information Collected Automatically

Device Information

  • Device type, operating system, and browser
  • IP address and device identifiers
  • Screen resolution and display settings

Usage Information

  • Pages visited and features used
  • Time spent on pages
  • Click patterns and navigation paths

Cookies and Tracking Technologies

  • Session cookies for authentication
  • Analytics cookies for service improvement
  • Preference cookies for customization

Location Data

  • General location based on IP address
  • Location data you provide for astrological calculations

Information from Third Parties

Payment Processors

  • Payment confirmation and transaction status
  • Billing information (processed securely by payment providers)

Service Providers

  • Analytics and performance data
  • Error reporting and diagnostics

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services.

Service Delivery

  • Process and deliver astrological readings and services
  • Manage your account and subscriptions
  • Respond to your inquiries and support requests

Communication

  • Send service-related notifications
  • Provide customer support
  • Send marketing communications (with your consent)

Service Improvement

  • Analyze usage patterns to improve our services
  • Develop new features and functionality
  • Conduct research and analytics

Legal and Security

  • Comply with legal obligations
  • Protect against fraud and abuse
  • Enforce our terms of service

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

Payment Processors

  • Secure payment processing
  • Transaction management

Infrastructure Providers

  • Cloud hosting and storage
  • Content delivery networks

AI Services

  • AI-powered content generation
  • Natural language processing

Other Service Providers

  • Analytics and monitoring services
  • Customer support tools

All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests:

  • Court orders or subpoenas
  • Government investigations
  • Legal compliance requirements

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

Aggregated Data

We may share aggregated, anonymized data that does not identify you personally for research, analytics, or business purposes.

Data Retention

Active Accounts

  • We retain your information while your account is active
  • Account data is maintained for the duration of your subscription

Inactive Accounts

  • Inactive accounts may be retained for a reasonable period
  • You may request account deletion at any time

After Deletion

  • Some information may be retained in backups for a limited time
  • Anonymized data may be retained for analytics purposes

Transaction Records

  • Financial records are retained as required by law
  • Transaction history may be kept for accounting purposes

Legal Requirements

  • We retain information as required by applicable laws
  • Legal holds may require extended retention periods

Data Security

We implement appropriate technical and organizational measures to protect your information:

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security assessments and updates
  • Employee training on data protection

While we strive to protect your information, no method of transmission over the internet is 100% secure.

  • Use strong, unique passwords
  • Keep your account credentials confidential
  • Report any security concerns immediately

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Right to access your personal information
  • Right to correct inaccurate information
  • Right to delete your information
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent

To exercise these rights: Email us at support@getlunanote.com or use your account settings.

Cookies

Types of Cookies

Essential Cookies

  • Authentication and session management
  • Security and fraud prevention
  • Core functionality

Essential cookies are necessary for the service to function and cannot be disabled.

Performance Cookies

  • Analytics and usage tracking
  • Performance monitoring
  • Error tracking

Your Choices

  • Manage cookie preferences through your browser settings
  • Use our cookie consent banner to control non-essential cookies
  • Opt out of analytics tracking where available

Local Storage

We also use browser local storage to enhance your experience:

  • Store user preferences and settings
  • Cache content for faster loading
  • Maintain session state

Children's Privacy

  • Our service is not intended for users under 18 years of age
  • We do not knowingly collect information from children
  • If you believe we have collected information from a child, please contact us immediately

International Data Transfers

Data Location

  • Your information may be stored and processed in different countries
  • Data may be transferred to countries with different data protection laws

Cross-Border Transfers

  • We use appropriate safeguards for international transfers
  • Standard contractual clauses are used where applicable
  • We comply with applicable data protection regulations

Data Protection

  • We maintain appropriate security measures regardless of data location
  • Your rights are protected regardless of where your data is processed

Region-Specific Rights

Depending on your location, you may have additional rights under local data protection laws, such as GDPR (Europe), CCPA (California), or other regional regulations.

Do Not Track

We do not currently respond to "Do Not Track" signals from browsers. We continue to evaluate this technology and may implement support in the future.

Changes to This Policy

Updates

  • We may update this Privacy Policy from time to time
  • Material changes will be notified through our service or email
  • The "Last Updated" date will reflect the most recent changes

Acceptance

  • Continued use of our service after changes constitutes acceptance
  • If you do not agree with changes, you may discontinue use

Review

  • We encourage you to review this policy periodically
  • Contact us if you have questions about any changes

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Telic Corporation Limited

Email: support@getlunanote.com

Address: No - C10/127, Kendryia Vihar, Velappanchavadi, Chennai 600 077, India

We aim to respond to privacy inquiries within 30 days.

For data subject requests (access, deletion, etc.):

  • Email us at support@getlunanote.com with "Privacy Request" in the subject line
  • Include your account email and the nature of your request
  • We will verify your identity before processing your request

For security issues or data breaches, please contact us immediately at support@getlunanote.com.

Quick Reference

  • We collect information you provide, usage data, and information from third parties
  • We use your information to provide services, communicate, and improve our platform
  • We share information with service providers, as required by law, and with your consent
  • You have rights to access, correct, delete, and control your personal information
  • We implement security measures to protect your data
  • Contact us at support@getlunanote.com for privacy-related inquiries